Mantra Charles Hotel Launceston 4 stars

Customer review rating (ALL Rating) 4.6/5 1,765 reviews

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Mantra Charles Hotel Launceston - Image 1
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Mantra Charles Hotel Launceston - Image 4
287 Charles Street, 7250 LAUNCESTON, Australia

Description

Hotel extras

  • Hotel offers wireless internet, car parking, lobby lounge, and 24 hour reception.

  • Proximity to CBD and local attractions

  • Explore the Tamar Valley Wine Route

  • Studios with cookiing facilities

  • On site restaurant, lounge and conference facilities

Our accommodation(s)

Hotel location

Mantra Charles Hotel Launceston

287 Charles Street
7250 LAUNCESTON
Australia

GPS:-41.446, 147.143562

Telephone
Fax +61 3 6337 4199

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

THE CHARLES RESTAURANT

Guests will enjoy the fresh Tasmanian cuisine offered at The Charles Restaurant, which serves breakfast and dinner. Located onsite at Mantra Charles Hotel, The Charles Restaurant showcases the best food the region has to offer.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,765 reviews

TripAdvisor Rating  4.5/5  2,251 reviews

Certificate of excellence 2023

Excellent friendly service, lovely place to stay.

Customer review rating 5.0/5

Cb Business - Confirmed reviews ALL

Excellent location, convenient to everything. Comfortable rooms and a surprise personalised gift of a bottle of Tasmanian wine. Parking on site, staff always available and so helpful. Breakfast is always very nice and a great start to the day.

Dear Christina, Thank you very much for staying with us and for taking the time to provide your review. I'm pleased that you enjoyed your stay, and our team will be pleased to receive your feedback. Thanks again, and we hope to welcome you back to the Mantra Charles before too long. Kind regards, Dougal McConnell General Manager Ph: 03… do…

Easy stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Good place for a quick stopover whilst working

Dear Alexandra, Thank you very much for staying with us and for taking the time to provide your review. I'm pleased that you enjoyed your stay, and our team will be pleased to receive your feedback. Thanks again, and we hope to welcome you back to the Mantra Charles before too long. Kind regards, Dougal McConnell General Manager Ph: 03… do…

Not comfortable. Felt like staying overnight in a hospital

Customer review rating 0.5/5

Chu Couples - Confirmed reviews ALL

We stayed in the king room. Immediately as we walked into our room it felt odd. Walked into the bathroom and straight away noticed how huge it was but ultimately felt like a hospital bathroom renovated. The old hospital style toilet was still there with the large round silver flush buttons on the wall and support hand rails along the side of the wall that you see at a hospital and the toilet seat where the lid flops all the way to the back. Literally a hospital toilet!. We went out for dinner and walked about 10mins to the closest restaurant as their restaurant/ bar was not open on a Saturday night. Came back and decided to have a shower. It looked clean enough with the shower glass looking clear, however as I was having a shower noticed the corners of where the shower doors were, was very dirty. It wasn't a tiny amount it was alot! There was mould and a lots of brown grime. It was disgusting. Quickly jumped out. It was the quickest shower of my life. It was already late and we were checking out in the morning, so did not bother asking for a change of room. Wanted to check out and leave the next day as soon as possible. Did a google search that night and found through other people's reviews it was once a hospital. Explains the layout of the room. But they should at least remove the old hospital toilet. We both felt like we were staying in a hospital room that had carpet and some new bathroom tiles. We couldnt have breakfast either eventhough our stay included breakfast as their hours for breakfast change on the weekends from 6.30am to 7 30am. Which is when we had to leave to the airport. Did not find out until I received confirmation email of our stay a few days before arriving. Was too late to book elsewhere. This info should be made available at the time of booking online the breakfast hours differ. Also the photos of each room including the bathrooms should be shown so people know what they are potentially booking themselves into. I felt like i was spending the night in a dirty hospital room. I would not stay here again.

Dear Chuhoa Thank you for taking the time to tell us about your experience at the Mantra Charles Hotel Launceston. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As per our phone call this afternoon, i have gone ahead and refunded the amount of $60. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jit Singh, Assistant Manager Mantra Charles Hotel

Comfortable stay

Customer review rating 5.0/5

Stacey Business - Confirmed reviews ALL

From the check in to check out, the whole experience was fantastic. Staff are wonderful and the room was comfortable.

Dear Stacey, Thank you very much for staying with us and for taking the time to provide your review. I'm pleased that you enjoyed your stay, and our team will be pleased to receive your feedback. Thanks again, and we hope to welcome you back to the Mantra Charles before too long. Kind regards, Dougal McConnell General Manager Ph: 03… do…

well located,

Customer review rating 5.0/5

C C. Families - Confirmed reviews ALL

I was well looked after by the Mantra staff. Hotel very clean and friendly.

Dear Christine, Thank you very much for staying with us and for taking the time to provide your review. I'm pleased that you enjoyed your stay, and our team will be pleased to receive your feedback. Thanks again, and we hope to welcome you back to the Mantra Charles before too long. Kind regards, Dougal McConnell General Manager Ph: 03… do…

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Other web-users rate our hotel

  • 458 reviews 9.1/10 Location
  • 895 reviews 8/10 Room
  • 1,029 reviews 9.5/10 Service
  • 7 reviews 2.6/10 WiFi
  • 348 reviews 8.6/10 Cleanliness
  • 300 reviews 7.5/10 Food
  • 254 reviews 8.7/10 Breakfast
  • 17 reviews 3.3/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.